Privacy Policy
Effective Date: September 6, 2026 · Version 1.3
Picklemix ("us", "we", or "our") operates the https://picklemix.app website and mobile application (the "Service").
This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We will not use or share your information with anyone except as described in this Privacy Policy.
By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined herein, terms used in this Privacy Policy have the same meanings as in our Terms of Service.
Information We Collect
We collect the following types of information to provide and improve our Service:
- Account Information: Name, email address, and password when you create an account.
- Social Login Data: If you sign in with Google or Facebook, we receive your name, email address, profile photo, and a provider user ID from that service, along with an authentication token used to complete sign-in.
- Phone Number: When you optionally provide your phone number to receive SMS notifications.
- Player Profile: Skill level, DUPR ID, DUPR rating, date of birth, gender, postal code, and other pickleball-related information you choose to provide. Gender is used by gender-mixed event formats to build the roster; postal code is used to suggest events and players near you.
- Event Data: Information about events you create, join, or participate in, including scores, schedules, and results.
- Player Ratings: ArpadZsum ratings calculated from your game results, rating history, and game statistics. Ratings are enabled by default and can be disabled per event or as an account-wide preference.
- Communication Preferences: Your opt-in/opt-out choices for SMS, email, and other notification channels.
- Locations: Venues you save or type when creating an event, and places you look up for one. Lookups are sent to Google Places on our behalf. The app does not read your device's location in the background, and the app never requests device location permission.
- Chat Messages: Messages you post in an event's chat, reactions, and when you last read a chat. If you report a message, we keep the report (the message, who reported it, and any reason given) for review. If you mute another member, we keep that choice so their messages stay hidden from you.
- Ohana Conversations: What you say to Ohana, the Picklemix assistant, and what it replies, together with the actions it looks up or performs for you. See Ohana, the Picklemix assistant below.
- Device and Push Data: If you turn on notifications in the mobile app, a push token issued to your device by Google's Firebase Cloud Messaging, the device platform, an optional device identifier, and when the app was last seen. This is how we deliver notifications to that device and nothing else.
- Sponsor Ad Activity: When a sponsor's ad is shown to you on an event's results and whether you tap it, recorded against your account so the sponsor can see totals. Sponsors see counts, not who you are.
- Usage Data: IP address, browser type, pages visited, time and date of visits, and other diagnostic data.
- Cookies: Session cookies, preference cookies, and security cookies to operate and improve the Service.
Mobile App Permissions
The Picklemix mobile app asks for the following device permissions, each for one purpose:
- Camera: To scan the QR code printed on a Picklemix scorecard so you can score that game. The scan is read on your device; no photo or video is stored or sent anywhere.
- Notifications: To deliver event reminders, invitations, chat messages, and score updates. You choose which kinds in the app's notification settings, and turning notifications off removes the push token described above.
- Biometrics (fingerprint or face unlock): Optionally, to lock the in-app wallet behind your device's unlock. The check is performed by your device; Picklemix never receives your biometric data.
- Vibration and flashlight: For haptic feedback and to light a scorecard while scanning.
SMS Communications
When you opt in to receive SMS notifications from Picklemix, the following terms apply:
- What we send: Event reminders, score updates, schedule notifications, and account-related transactional messages.
- Message frequency depends on your notification settings and event activity.
- Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.
- Opt-out: You may opt out at any time by replying STOP to any message or by updating your preferences at Notification Preferences.
- Help: Reply HELP to any message for assistance, or email support@picklemix.app.
- We do not share your phone number with third parties for marketing purposes.
- Carriers are not liable for delayed or undelivered messages.
Consent to receive SMS messages is not required as a condition of purchasing any goods or services from Picklemix.
How We Use Your Information
Picklemix uses the collected data for the following purposes:
- To provide and maintain our Service
- To manage your account and deliver the features you request
- To send event reminders, scores, and schedule notifications via your chosen channels (SMS, email, push)
- To deliver push notifications to the mobile app, when you have turned them on
- To show sponsor ads on event results and report their views and taps to the sponsor in aggregate
- To answer you through Ohana, and to review Ohana's conversations so we can correct and improve it
- To review chat messages that members report, and to act on them under our terms of service
- To notify you about changes to our Service
- To provide customer support
- To gather analysis or valuable information to improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
Social Login
Picklemix lets you sign in using a third-party provider such as Google or Facebook.
When you do, the provider confirms your identity and shares your name, email address,
profile photo, and a provider user ID with us. We use this only to create or access
your Picklemix account. We do not post to those services on your behalf, and we do
not receive your contacts or friend lists.
When you delete your Picklemix account, the social login data we received — including
the provider user ID and authentication tokens — is permanently removed. See our
Data Deletion
page for instructions.
Ohana, the Picklemix Assistant
Ohana is an assistant built into the Service that answers questions about your events and can carry out routine actions for you, such as creating an event or sending invitations. Using it is optional.
- What it is given: Your messages in the conversation, your name and player record, the roles you hold, and the event data it looks up on your behalf — the same data you can see yourself. It never acts on your account without your confirmation for anything that reaches other people or costs money.
- Who processes it: Ohana's replies are generated by large language models from Google (Gemini), Anthropic (Claude), and open-weight models hosted by Ollama in the United States, accessed through their developer services. The conversation is sent to the provider in use to produce each reply, under that provider's API terms. Ollama states that it does not store conversation data.
- What we keep: Each conversation — your messages, Ohana's replies, and the actions it looked up or performed — is recorded so that we can review how well Ohana did, correct it, and improve it. Some of that review is automated scoring; some is a person reading the conversation. We also keep a per-account count of the model usage each conversation consumed.
- Support requests: If you ask Ohana to escalate something to a person, the summary you approve is stored as a support request and read by Picklemix staff.
Data Retention
We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.
Event data (game scores, match results, standings, and participation records) is retained indefinitely as shared community data. When you delete your account, your personal identity is removed but anonymized event records are preserved to maintain the integrity of other participants' history and ratings. See our Terms of Service for details.
Rating data (ArpadZsum ratings, rating history, and game statistics) is retained in full after account deletion, re-linked to an anonymized placeholder rather than to you, so other participants' ratings and history remain accurate.
Transaction and financial records (payments, wallet activity, and related records) may be retained after account deletion as required for legal, accounting, and tax purposes.
SMS consent records (including opt-in and opt-out events, timestamps, IP addresses, and the method of consent) are retained for a minimum of 10 years to comply with applicable state and federal regulations, including Virginia SB 1339 and FCC requirements.
Chat messages are retained with the event they belong to. When you delete your account, messages you posted remain in the chat but no longer carry your name. Reports of chat messages are retained while they are being reviewed and for a reasonable period afterwards as a record of how they were handled.
Ohana conversations are retained for review and improvement of the assistant. After you delete your account they are no longer linked to your name, though the recorded conversation may still contain whatever was said in it.
Push tokens are removed when you turn notifications off, when a device stops registering, and when you delete your account.
Usage Data is generally retained for a shorter period, except when used to strengthen security or improve Service functionality.
Third-Party Service Providers
We use the following third-party services to operate the Service. These providers access your data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose:
Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
Security
The security of your data is important to us. We use commercially acceptable means to protect your Personal Data, but no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and receive a copy of the Personal Data we hold about you
- Rectify any inaccurate Personal Data
- Request deletion of your Personal Data — see our Data Deletion page for instructions
- Opt out of SMS, email, or other communications at any time
- Request data portability in a commonly used electronic format
To exercise these rights, contact us at support@picklemix.app. We may ask you to verify your identity before responding to such requests.
Children's Privacy
Our Service is intended for users age 13 and older. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us and we will take steps to remove that information.
"Do Not Track" Signals
We do not currently respond to "Do Not Track" browser signals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date above. You are advised to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@picklemix.app.